Smartvision DVRs are among the most commonly used recording solutions in security camera systems. However, one of the most common problems is forgetting the device's administrator password. This loss makes it impossible to access menus, change recording settings, or manage the system. In this article, we detail Smartvision DVR password reset methods and the technical support solutions available when needed.
Why is Smartvision DVR Password Reset Needed?
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Forgetting the administrator (admin) password
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Changing and saving the default password
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Not knowing the password of the second-hand device
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Need to reset the device before handing it over for security reasons
Smartvision DVR Password Reset Methods
1. Login Attempt with Default Password
Some Smartvision DVRs may have factory default passwords:
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Username: admin | Password: 123456
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Username: admin | Password: 888888
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Username: admin | Password: 000000
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Username: admin | Password: (can be left blank)
👉 If the password on the device has never been changed, you can log in with these combinations.
2. Resetting with Date (Master Password)
Smartvision DVR devices can generate daily master passwords based on the system date.
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Make a note of the device's date information on the home screen.
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Using this date information, obtain a temporary password from the “DVR master password generator” or technical service.
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Enter the master password on the login screen.
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Once you have accessed the menu, set a new password.
3. Resetting via Mobile Application
Smartvision DVR devices typically work with XMeye-based mobile software .
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Download the XMeye app on your phone.
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Add your DVR device to the app.
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Select the Forgot Password option.
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Create a reset request with the device's serial number.
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Set a new password using email verification or security code.
4. Hardware Reset (via Motherboard)
Some Smartvision DVR models have a reset button or jumper pins on the motherboard.
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Turn off the DVR and open its cover.
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Press the reset button for a few seconds or short the jumper pins.
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The device will be reset to factory settings and you can log in with the default password.
⚠️ This operation must be performed by experts. Improper application may cause the device to malfunction or void the warranty.
5. Technical Service Support
If you cannot log in using the methods above, you can contact Smartvision technical service with the serial number and model information of your device.
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Technical service can provide you with a special reset file or temporary password .
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You can also get support from an authorized dealer or distributor.
Things to Consider After Resetting Your Password
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Be sure to save your new password in a safe place.
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Choose a strong password (combination of letters + numbers + special characters).
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Add email verification if possible from the device menu.
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Make sure that only authorized persons know the password.
Frequently Asked Questions (FAQ)
1. Does Smartvision DVR password reset delete recordings?
No, only the login password will be reset; video recordings will not be deleted.
2. Is the master password safe?
It is used temporarily. A strong password must be created after accessing the menu.
3. Should the device be reinstalled after resetting?
If it resets to factory default, you need to reconfigure the camera and network settings.
