All consumers who shop at www.cctvburada.com (hereinafter referred to as "Our Website" ), the website owned by Efe PC Information and Software Services Ltd. Şti. (hereinafter referred to as "CCTV Burada" ), may, in accordance with the distance selling contract they have accepted and the applicable Consumer Protection Law (hereinafter referred to as "KVKK" ) and the Distance Contracts Regulation, exercise their right of withdrawal (return) or exchange within 14 days from the date of product delivery, in accordance with the procedure set forth in the preliminary information form and contract text accepted at the time of purchase. The Efe PC Information and Software Services Ltd. Şti. Exchange, Cancellation, and Return Policy (hereinafter referred to as the "Policy" ) has been prepared to explain these rights to consumers who will shop on our Website.

There are certain exceptions stipulated in the KVKK and Distance Contracts Regulation for some of the products sold on our site, and we recommend that you read the following articles before completing your shopping or requesting a return/exchange.

• Article 9, titled Right of Withdrawal, of the Distance Contracts Regulation published in the Official Gazette dated 27.11.2014 is as follows:

(1) The consumer has the right to withdraw from the contract within fourteen days without giving any reason and without paying any penalty.

(2) The right of withdrawal period begins on the day the contract is formed for contracts relating to the performance of services; and on the day the consumer or a third party designated by the consumer receives the goods for contracts relating to the delivery of goods. However, the consumer may also exercise the right of withdrawal from the formation of the contract until the delivery of the goods.

(3) In determining the period of the right of withdrawal;

1. a) For goods that are subject to a single order and delivered separately, the day the consumer or a third party designated by the consumer receives the last good,
2. b) For goods consisting of more than one piece, the day the consumer or a third party designated by the consumer receives the last piece,
3. c) In contracts where the goods are delivered regularly for a certain period of time, the day the consumer or a third party designated by the consumer receives the first good.

is taken as basis.

(4) Delivery of the goods by the seller to the carrier is not considered as delivery to the consumer.

(5) In contracts where delivery of goods and performance of services are made together, the provisions of the right of withdrawal regarding the delivery of goods apply.

• Article 11 of the Distance Contracts Regulation , titled Exercise of the Right of Withdrawal, published in the Official Gazette dated 27.11.2014, is as follows:

(1) It is sufficient to notify the seller or provider of the exercise of the right of withdrawal in writing or via permanent data storage before the expiration of the right of withdrawal period.

(2) In exercising the right of withdrawal, the consumer may use the form in the ANNEX or make a clear declaration of withdrawal. The seller or provider may also offer the consumer the option to complete this form or submit a declaration of withdrawal through the website. If consumers are offered the right of withdrawal through the website, the seller or provider must immediately provide the consumer with confirmation that their withdrawal request has been received.

(3) In sales made via voice communication, the seller or provider must send the form in the Annex to the consumer no later than the delivery of the goods or the performance of the service. In such sales, the consumer may use this form to exercise their right of withdrawal, as well as the methods in the second paragraph.

(4) The burden of proof regarding the exercise of the right of withdrawal specified in this article belongs to the consumer.

• Article 15 of the Distance Contracts Regulation, titled Exceptions to the right of withdrawal, published in the Official Gazette dated 27.11.2014, is as follows:

(1) Unless otherwise agreed by the parties, the consumer cannot exercise the right of withdrawal in the following contracts:

1. a) Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the seller or provider.
2. b) Contracts regarding goods prepared in line with the consumer's wishes or personal needs.
3. c) Contracts for the delivery of goods that are perishable or may expire quickly.

d) Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons.

1. d) Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
2. e) Contracts regarding books, digital content and computer consumables presented in physical form, if protective elements such as packaging, tape, seal, package are opened after delivery of the goods.
3. f) Contracts regarding the delivery of periodicals such as newspapers and magazines, other than those provided within the scope of the subscription agreement.
4. g) Contracts regarding accommodation, goods transportation, car rental, food and beverage supply and the utilization of free time for entertainment or recreation purposes, which must be made on a specific date or period.

g) Contracts regarding services performed instantly in electronic environment or intangible goods delivered instantly to the consumer.

1. h) Contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal period.

• Article 13 of the Regulation on Amendments to the Distance Contracts Regulation published in the Official Gazette dated 23.08.2022 is as follows:

The following clauses have been added to the first paragraph of Article 15 of the same Regulation.

“ı) Contracts regarding movable properties that are required to be registered and unmanned aerial vehicles that are required to be registered according to the Highway Traffic Law No. 2918 dated 13/10/1983.

1. i) Contracts regarding mobile phones, smart watches, tablets and computers delivered to the consumer.
2. j) Contracts concluded through live auctions.
3. k) Contracts regarding the installation or assembly of goods specified in the introduction and user manual to be installed or assembled by the seller or authorized service.

Within the scope of the regulations mentioned above, it is established that our customers who shop from our website cannot use their right of withdrawal in the event that the situations listed in the law occur for certain products, including but not limited to the ones listed in the law (for example, the packaging being opened, the product being damaged, the product losing its resalability, the assembly being done, etc., reasons listed in the law);

• All assembled computer parts, computer consumables, stationery consumables and similar products (such as graphics cards, motherboards, cartridges, toner),
• Opened portable computers and desktop computers,
• All kinds of software and programs,
• DVD, VCD, CD and cassettes,
• Products that cannot be returned due to their nature (except in cases where the product is faulty or defective, products that may pose a health hazard after being opened, such as headphones and microphones),
• Disposable products,
• Perishable products. 

Requests for withdrawal and refund regarding services and solutions are evaluated within the framework of sales contracts and in accordance with the Law.

Procedures and Principles Regarding Exchange, Cancellation and Return

There are a few things to consider when exercising your right of withdrawal regarding products you have purchased from our Website.

• In order for your return or exchange to be processed, you must notify us of your return or exchange request in writing or via permanent data storage.
• You must send the product back to CCTV Burada within 10 days of receiving your return or exchange request. Otherwise, your return or exchange request will be invalid.
• All products sent to CCTV Burada for return or exchange must be delivered to the courier company specified by CCTV Burada, along with the courier code specified by CCTV Burada. Otherwise, all liability, including strict liability, will remain with the consumer until the products reach CCTV Burada.
• If you request a return or exchange, you accept and undertake that any campaigns used with the product will be withdrawn and therefore, if any product has been delivered, you will return the product.
• In cases where CCTV Burada is required to issue a refund pursuant to the contract, the bank account to which the refund will be made is the account and/or credit card from which the consumer paid the product. If CCTV Burada is unable to issue a refund because this account and/or credit card has been closed/changed and/or is inoperable for any reason, the consumer must submit a written request to CCTV Burada to collect the funds. The consumer cannot claim late payment damages, interest, or similar damages for delays arising from this reason, nor does he or she have the right to request that the refund be transferred to another account holder.
• It is possible that errors may occur regarding product specifications, availability, prices, and similar matters on CCTV Burada's website. In such cases, CCTV Burada will promptly correct these errors. However, if any errors are encountered, CCTV Burada may cancel the contract (order) and refund the amount paid, using the same payment method, even if the order has been placed and the consumer has received the payment.
• Transferring the refunded amount to the consumer's account is the responsibility of the institution that issued the card/owned the account, and CCTV Burada has no liability for any delays that may occur.
• The price to be used in cancellation and refund transactions is the price on the consumer's invoice. Any increase or decrease in the product price due to market conditions does not allow for a transaction to be processed for a price different from the invoice amount.

Updating the Policy

This Policy shall enter into force on the date it is published on our website and the provisions of the policy may be changed partially or completely, to enter into force on the day it is published on our website.

Implementation of the Policy

You can forward your questions and complaints regarding the interpretation or implementation of this Policy to us through all the communication channels on our website.