1. PARTIES
1.1. Sales person:
Title: EFE PC INFORMATION AND SOFTWARE SERVICE LTD. (Also referred to as CCTV Here in the remainder of the contract.)
Address: Çamçeşme Neighborhood, Erva Street, No:1, Pendik, Istanbul
Telephone: 0216 397 53 96 (Call Center)
Central Registry Number: 0325110565900001
Trade Registry Number: 642864-0
Email Address: info@cctvburada.com
KEP Address: efepc@hs01.kep.tr
1.2. Buyer:
Name/Surname/Title: [Customer Name and Surname Comes in This Field]
Address: [Customer Address Comes to This Field]
Telephone: [Customer Phone Number Comes to This Field]
E-mail: [Customer Email Address Comes to This Field]
TOPIC 2
The subject of this Distance Selling Agreement has been drawn up in order to determine the rights and obligations of the parties in accordance with the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation, in relation to the sale and delivery of the product, the specifications and sales price of which are specified below, which the CONSUMER ordered electronically from the www.cctvburada.com website belonging to EFE PC BİLİŞİM VE YAZILIM HİZ. LTD. ŞTİ. (CCTV Burada). By signing this agreement, the parties accept, declare and undertake that they understand their obligations and responsibilities arising from the Law and the Regulation.
3. INFORMATION REGARDING THE CONTRACTUAL PRODUCT, PAYMENT AND DELIVERY
3.1. Name, quantity, sales price including VAT, payment method and basic characteristics of the goods or services subject to the contract:
Product Name and Basic Features: [Product Name Goes to This Field]
Quantity: [Number of Products to be Purchased Goes to This Field]
Sales Price: [Amount Applies to This Field]
3.2. Payment Method: [Customer's Preferred Payment Method Comes in This Field]
The section above contains information on how many installments the order total will be paid in to your bank.
Your bank may organize campaigns to offer a higher number of installments than the one you choose, and may offer services such as installment deferral.
Such campaigns are at the discretion of your bank and information about the campaigns is provided on our pages if our company is aware of them.
Your bank will calculate your order total by dividing it by the number of installments, starting from your credit card statement date. The bank may not distribute installment amounts equally across months, taking into account fractional differences. Creating a detailed payment plan is at your bank's discretion.
3.3. On the other hand, since the forward sales are made only with credit cards of banks, the BUYER accepts, declares and undertakes that he/she will separately confirm the relevant interest rates and default interest information from his/her bank, and that the provisions regarding interest and default interest will be applied within the scope of the credit card agreement between the bank and the BUYER in accordance with the provisions of the legislation in force.
3.4. Return Procedure:
3.4.1. Credit Card Refund Procedure
If the purchase was made by credit card and in installments, the Bank will reimburse the CONSUMER in installments based on the number of installments the CONSUMER purchased the product in. After the SELLER pays the bank the full product price in one lump sum, if the installment payments made through the Bank POS are refunded to the CONSUMER's credit card, the requested refund amounts will be transferred to the holder's accounts by the Bank in installments to prevent any aggrieved parties. If the refund date does not coincide with the card's statement date, the installment amounts paid by the CONSUMER up to the date of the sale cancellation will be reflected on the card as one (1) refund per month. The CONSUMER will receive the installments paid before the refund for an additional month after the sale's installments are completed, equal to the number of installments paid before the refund, and will be deducted from their existing debt.
In the event of a return of goods and services purchased with a card, the SELLER cannot make a cash payment to the CONSUMER, in accordance with the agreement it has made with the bank. In the event of a return, the SELLER will process the refund through the relevant software. Since the SELLER is obligated to pay the relevant amount to the bank in cash or as an offset, cash payments cannot be made to the CONSUMER as per the procedure described above. Refunds to credit cards will be made by the bank in accordance with the above procedure after the SELLER makes a single payment to the bank.
CONSUMER acknowledges and undertakes that he/she has read and accepted this procedure.
3.4.2. Refund Procedure for Wire Transfer/EFT Payment Options
The refund will be made by money transfer or EFT to the account specified by the CONSUMER by requesting bank account information from the CONSUMER (the account must be in the name of the person at the billing address or in the name of the user member).
SELLER pays the entire product price back to the bank in one go.
In the case of a return of goods or services purchased via money order/EFT, the SELLER cannot pay the CONSUMER in cash, as per the agreement it has made with the bank. In the event of a return, the SELLER will process the refund through the relevant software. Since the SELLER is obligated to pay the relevant amount to the bank in cash or by deduction, the CONSUMER cannot be paid in cash, as per the procedure described above.
CONSUMER acknowledges and undertakes that he/she has read and accepted this procedure.
3.5. Delivery Method and Address:
Delivery Address: [Consumer's Delivery Address is Written in This Field]
Person to be Delivered: [The Consumer's Name and Surname at the Delivery Address is Written in This Field]
Billing Address: [The Consumer's Billing Address is written in this field]
Packaging, shipping, and delivery costs are covered by the BUYER. The shipping fee is [CARGOOTUTARI] [PB], and the shipping cost is added to the total order amount. It is not included in the product price. Delivery will be hand-delivered to the BUYER's address specified above, via the contracted cargo company. Even if the BUYER is not present at the address at the time of delivery, our company will be deemed to have fulfilled its obligations fully and completely. Therefore, the SELLER is not responsible for any damages or expenses arising from the BUYER's late receipt of the product or failure to receive it at all. The SELLER is responsible for ensuring that the product subject to the contract is delivered intact, complete, compliant with the specifications specified in the order, and accompanied by warranty documents and user manuals, if any.
4. RIGHT OF WITHDRAWAL
The consumer (BUYER) has the right to withdraw from the contract within 14 (fourteen) days without giving any reason and without paying any penalty. The period for the right of withdrawal begins on the day the contract is established for contracts relating to the performance of services; and for contracts relating to the delivery of goods, on the day the consumer or a third party designated by the consumer receives the goods. However, the consumer may also exercise the right of withdrawal from the establishment of the contract until the delivery of the goods. In determining the period for the right of withdrawal, the following shall be taken into account:
- For goods that are subject to a single order and delivered separately, the day the consumer or a third party designated by the consumer receives the last good,
- For goods consisting of more than one piece, the day the consumer or a third party designated by the consumer receives the last piece,
- In contracts where the goods are delivered regularly for a certain period of time, the day on which the consumer or a third party determined by the consumer receives the first good is taken into account.
The consumer may submit a notice of withdrawal before the expiration of the right of withdrawal period, either through the return option on your personal membership page at www.cctvburada.com or through the means of communication specified above as the contact information for cctvburada.com. The carrier designated for the right of withdrawal is UPS, and details regarding return shipment are explained in the return option on the personal membership page at www.cctvburada.com.
The consumer cannot exercise his right of withdrawal in the following contracts:
- Contracts for goods or services whose prices vary depending on fluctuations in financial markets and are not under the control of the SELLER or provider.
- Contracts regarding goods prepared in line with the consumer's wishes or personal needs.
- Contracts for the delivery of goods that are perishable or subject to expiration.
- Contracts regarding the delivery of goods whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene reasons (headphones, etc.).
- Contracts concerning goods that are mixed with other products after delivery and cannot be separated due to their nature.
- Contracts regarding books, digital content, licenses, games and computer consumables presented in physical form, if protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
- Contracts for the delivery of periodicals such as newspapers and magazines, other than those provided under subscription agreements.
- Contracts related to accommodation, goods transportation, car rental, food and beverage supply and the evaluation of free time for entertainment or recreation purposes, which must be made on a specific date or period.
- Contracts for services performed instantly in an electronic environment or for intangible goods delivered instantly to the consumer.
- Contracts regarding services that begin to be performed with the consumer's approval before the expiration of the right of withdrawal period.
5. GENERAL PROVISIONS
5.1. The consumer declares that he/she has read and is informed about the preliminary information regarding the product subject to the contract on the www.cctvburada.com website and has given the necessary confirmation electronically.
5.2. The product will be delivered within 30 days of the contract date. The seller is fully responsible until the product is delivered.
5.3. If the product subject to the contract is to be delivered to a person/organization other than the consumer, the seller cannot be held responsible if the person/organization to whom the product is to be delivered does not accept the delivery.
5.4. The seller is responsible for delivering the contracted product intact, complete, in accordance with the specifications specified in the order, and with warranty documents and user manuals, if any.
5.5. Delivery of the contracted product requires payment of the price of this contract using the payment method chosen by the consumer. If, for any reason, the product price is not paid or is cancelled in the bank's records, the seller is deemed to be released from its obligation to deliver the product.
5.6. If the relevant bank or financial institution does not pay the price of the product to the seller due to the unfair or illegal use of the consumer's credit card by unauthorized persons, not due to the seller's fault, after the delivery of the product, the product must be sent to the seller, provided that it has been delivered to the consumer.
5.7. If a product sold with or without a warranty certificate is defective (broken, damaged, etc.), or malfunctions or breaks down within the warranty period and conditions, the product(s) in question can be returned to the seller for repair by an authorized service center. In such a case, the shipping costs will be covered by the seller.
5.8. In order for refunds to be processed in accordance with the general communiqué of the tax procedure law numbered 385, the relevant sections of the invoice that includes the return section that we have sent to you must be completely filled out and signed before returning it to us together with the product.
5.9. During product delivery, the consumer is responsible for checking and determining whether there is any damage to the product box or the product itself due to transportation. If the product is missing, damaged, or the packaging is damaged, a report must be filed with the courier and the order must not be accepted. If the consumer notifies the seller of the product not being received, the seller will fulfill its obligations and promptly ship a replacement product. The seller is not responsible for any damage to the product if the box is damaged or if the product is received due to transportation.
5.10. If the goods sold are found to be defective, the CONSUMER shall; in accordance with the Consumer Protection Law No. 6502;
- To withdraw from the contract by declaring that you are ready to return the sold item,
- To keep the sold item and request a discount from the sales price in proportion to the defect,
- Requesting free repair of the item sold, with all costs being borne by the seller, unless an excessive expense is required.
- If possible, request that the sold item be replaced with a defect-free equivalent.
The seller may exercise one of his/her optional rights. The seller is obliged to fulfill the consumer's request.
The necessary notification to the consumer that the rights of free repair or replacement of the product with a defect-free equivalent can be used against the manufacturer or importer has been made by signing this contract. According to the law, the seller, manufacturer and importer are jointly responsible for the fulfillment of these rights and all costs incurred due to the exercise of these optional rights are covered by the seller.
6. DISPUTE AND JURISDICTION
In disputes arising from this contract, the District/Provincial Consumer Arbitration Committees or Consumer Courts where the consumer's residence is located or where the consumer transaction is made are directly authorized.
In accordance with the “Communiqué on Increasing the Monetary Limits Included in Article 68 of the Law No. 6502 on Consumer Protection and Article 6 of the Regulation on Consumer Arbitration Committees”, the value of the applications to be made to the Consumer Arbitration Committees for 2021;
- District Consumer Arbitration Committees for disputes under 7,550 (seven thousand five hundred and fifty) Turkish Liras,
- In the provinces with metropolitan status, in disputes between 7,550.00 TL (Seven ThousandFive HundredFifty TL) and 11,330.00 TL (Eleven ThousandThree HundredThirty TL), Provincial Consumer Arbitration Committees,
- Provincial Consumer Arbitration Committees for disputes under 11,330.00 TL (eleven thousand three hundred and thirty) Turkish Liras in the centres of provinces that are not metropolitan cities,
- In the case of disputes between 7,550.00 TL (seven thousand five hundred and fifty) Turkish Lira and 11,330.00 TL (eleven thousand three hundred and thirty) Turkish Lira in the districts of the provinces that are not in the metropolitan status, the Provincial Consumer Arbitration Committees,
- Consumer Courts will have jurisdiction over disputes with a value exceeding 11,330.00 TL (Eleven Thousand Three Hundred and Thirty TL).
Provincial consumer arbitration committees will have jurisdiction within provincial borders, while district consumer arbitration committees will have jurisdiction within district borders. In districts where no consumer arbitration committee has been established, the consumer arbitration committee designated by the Ministry for that district will be competent. Applications can be submitted to the Consumer Arbitration Committee in the location where the consumer resides or where the consumer transaction was conducted. If a Consumer Arbitration Committee has not been established in the district where the application is available, consumers can submit their applications by going to the district governor's office.
If the order is placed, the CONSUMER is deemed to have accepted all the terms of this agreement.
SELLER: EFE PC INFORMATION AND SOFTWARE SERVICE LTD. CO.
CONSUMER: [Consumer's Name is Written in This Field]
HISTORY : [Date Information Is Automatically Added To This Field]
