Security Camera Maintenance Agreement Services

Our valued customers' security systems
to ensure continuity and highest level of performance
We offer our comprehensive Security Camera Maintenance Agreement service.
We would be pleased.

Annual and Monthly Maintenance Agreements

In today's fast-paced business world, security is a critical priority. Your security cameras play a vital role in protecting your property, employees, and valuable assets. However, like any electronic device, security systems require maintenance and regular checks over time. This is where CCTV comes into play, ensuring your systems operate smoothly and preventing potential malfunctions.

Sign a Maintenance Agreement

Our Security Camera Maintenance Agreement Services

Monthly Inspections

Camera lens cleaning, visual inspection of mounting connections and cable infrastructure.

Image Optimization

IR settings, focus control and software parameter update.

Recording System Test

Review of NVR/DVR disk occupancy checks and backup processes.

24/7 Technical Hotline

In case of malfunction or no image, field intervention within a maximum of 4 hours.

Firmware Upgrades

Updating camera, NVR/DVR and PoE switch software to the latest versions

Cyber ​​Security Scans

Password updates, port checks and closing potential security vulnerabilities.

Weekly Work Report

Detailed status analysis with system performance, record continuity and error logs.

Original Spare Parts

Fast supply of replacements for broken cables, damaged lenses or faulty units.

What is a Camera Maintenance Agreement?

A Security Camera Maintenance Agreement is a legal agreement between a service provider (usually a company specializing in security systems) and a customer (an individual or business) to ensure the regular maintenance, repair, and overall smooth operation of the customer's security camera systems. This type of agreement defines specific rights and obligations for both the customer and the service provider.

Request a Maintenance Agreement Sample

Camera Maintenance Agreement Frequently Asked Questions

Our agreement includes periodic lens cleaning, cable infrastructure checks, NVR/DVR recording testing, firmware updates, remote diagnostics, 24/7 technical support and spare parts supply.
Depending on your needs, you can choose between monthly, quarterly, or semi-annual maintenance periods. Monthly maintenance is recommended for critical facilities and quarterly maintenance for standard use.
When you apply through our 24/7 technical line, we provide on-site intervention or remote diagnosis within a maximum of 4 hours.
Yes. You can extend your current 6, 12 or 24 month package by notifying us before it expires.
We quickly source original parts from our stock and replace defective equipment the same day. The parts warranty is one year.
Included. Firmware upgrades and password/port security scans are performed regularly for your devices such as cameras, NVR/DVR and PoE switches.
Weekly and yearly reports are emailed in PDF format. These reports include system outages, record continuity, error logs, and recommendations.
We offer certified maintenance and repair services for all models of Hikvision, Dahua, Axis, Uniview, Panasonic and other popular brands.
Cancellation is possible during the contract period; you can request a refund proportional to the remaining time with 30 days' prior written notice.