Genoa DVR Password Reset Guide

Genoa DVR devices are one of the most popular brands for security camera systems. However, one of the most common problems is forgetting the device's login password. This password makes it impossible to access the device's menus and manage the system. In this article, we explain step-by-step methods for resetting the Genoa DVR password .

Why is Password Reset Necessary?

• If the administrator (admin) password is forgotten

• If the factory default password has been changed and saved

• If the password is unknown on second-hand devices

• If a reset is required before the device is handed over for security purposes

Genoa DVR Password Reset Methods

1. Try with Default Password

Genoa devices may have default passwords from the factory:

• Username: admin

• Password: 123456

• Username: admin | Password: 888888

• Username: admin | Password: 000000

• Username: admin | Password: (can be left blank)

If the password on the device has not been changed before, you can log in with these combinations.

2. Resetting with Date (Master Password)

Genoa DVR devices can generate a daily master password based on the system date.

1. Make a note of the date information on the login screen.

2. Get a temporary password using the "DVR Master Password Generator" software or technical service.

3. Log in with your master password.

4. Once you enter the menu, set a new password.

3. Resetting via Mobile Application

Genoa devices mostly work with XMeye-based mobile applications .

1. Download the app to your phone.

2. Add your DVR device to the app.

3. Select the Forgot Password option.

4. Create a reset request with the device serial number.

5. Set a new password via email verification or security code.

4. Hardware Reset (via Motherboard)

Some Genoa DVR devices have a reset button or jumper pins on the motherboard.

• Turn off the DVR.

• Open the cover and short the reset pins or press the reset button for a few seconds.

• The device will be reset to factory settings and you can log in with the default password.

⚠️ This procedure requires technical knowledge. If performed incorrectly, the device may be damaged or the warranty may be voided.

5. Technical Service Support

If you can't log in using the methods above, contact Cenova Technical Service with your device's serial number and model . The service will provide you with a special reset file or master password .

Things to Consider After Resetting Your Password

• Be sure to keep your new password in a safe place.

• Choose a strong password (letter + number + special character).

• If possible, add email verification in device settings.

• Make sure that only authorized persons know the password.

Frequently Asked Questions (FAQ)

1. Does password resetting delete records?
No, it only resets the login password. Video recordings are not affected.

2. Is the same default password valid on all Genoa devices?
No, it may vary depending on the model. However, the most commonly used password is "123456."

3. What can I do to avoid forgetting my password again?
Keep your password in a safe place and define your email address from the device menu.

✅ You can easily reset your Genoa DVR password using these methods. If you're experiencing issues with resetting your device, the best solution is to contact Genoa technical support.