Xrplus Camera System Password Reset Technical Support

Forgotten or incorrectly entered passwords are among the most common problems users encounter with Xrplus camera systems. This guide provides steps for resetting passwords on Xrplus DVR/NVR devices and IP camera systems .

1. Situations That Require Password Reset

• Forgetting the administrator (admin) password

• Device locking after incorrect password attempts

• Situations where factory settings must be restored

• Handover to a new user or reconfiguration of the system

2. Xrplus Password Reset Methods

a) Reset Password with QR Code

• On the login screen, click the “Forgot Password” option.

• A QR code or reset code will appear on the device screen.

• Send this code to Xrplus technical support line or your authorized dealer.

• You will be given a temporary password for the device.

b) Date-Based Master Password

• Some Xrplus devices use a master password that changes daily depending on the device date.

• Check the date on your DVR/NVR.

• You can request the date-based master password from Xrplus technical support.

c) Resetting via Software

• Connect Xrplus DVR/NVR devices to computer.

• Open the Xrplus Config Tool or the utility provided by the manufacturer.

• Select the “Forgot Password” tab and enter the device serial number.

• The software will generate a temporary password for you.

3. Things to Do After Reset

• After the password reset, the device can return to factory settings.

• Create a new and secure admin password . (It is recommended that it contains numbers, letters, and symbols.)

• Keep the password in a safe place.

• Make password recovery easier by connecting the device to a cloud account if possible.

4. Things to Consider

• Incorrect reset operations may result in system settings being reset.

• Saved images are usually not deleted, but user settings may be lost.

• For devices under warranty, it is recommended that you perform the operation through an authorized service .