Neutron Camera System Password Reset Guide

Neutron camera and DVR/NVR systems are among the most widely used security solutions in Turkey. However, one of the most common problems is forgetting the device's login password. Without the password, you can't access the device menus, change settings, watch recordings, or manage the system. In this article, we'll walk you through the steps of resetting the Neutron camera system password .

Why is Password Reset Necessary?

• Forgetting the administrator (admin) password

• Changing and saving the factory default password

• Lack of password information on second-hand devices

• Need to reset the device before transferring it for security reasons

Neutron Camera System Password Reset Methods

1. Try with Default Password

Factory default information used for initial setup of Neutron devices:

• Username: admin

• Password: 123456 or 888888

• For some models, the password may be: 000000 or blank.

If the password has not been changed on the device before, you can log in with this information.

2. Resetting with Date (Master Password)

Neutron DVR/NVR devices can operate with the logic of generating a "master password" based on the system date.

1. Note the date information on the screen when the device is turned on.

2. Create a daily password using this date using “DVR password generator” tools or technical service.

3. Enter the master password on the login screen.

4. Once you enter the menu, set a new password.

3. Resetting via Mobile Application

Neutron devices typically work with XMEye-based mobile applications .

1. Download the app to your phone.

2. Add your DVR/NVR device to the app.

3. Create a reset request with the device serial number using the Forgot My Password option.

4. Set a new password using email verification or security code.

4. Hardware Reset (via Motherboard)

Some Neutron DVR models have a reset button or jumper pins on the motherboard.

• Turn off the device.

• Open the cover and short the reset pins on the motherboard or press the button for a few seconds.

• The device will be reset to factory settings and you can log in with the default password.

⚠️ This process requires technical knowledge. Incorrect application may damage the device or void the warranty.

5. Technical Service Support

If the methods above don't work, you can contact Neutron technical service with your device's serial number and model . The service will provide you with a special reset file or master password .

Things to Consider After Resetting Your Password

• Choose a strong password (a combination of uppercase and lowercase letters, numbers, and special characters).

• Save the new password in a safe place.

• If possible, add email verification in device settings.

• Make sure that only authorized persons know the password.

Frequently Asked Questions (FAQ)

1. Will my records be deleted during the reset?
No, resetting your password will not delete video recordings from your device.

2. Do all Neutron devices have the same default password?
No, it may vary depending on the model. However, the combination usually used is admin/123456 or admin/888888.

3. What can I do to avoid forgetting my password again?
Write down your password, keep it in a safe place and register it with your email address on the device.