Hilook Recorder Password Reset Guide

One of the most common problems with security cameras and recording devices (DVR/NVR) is forgotten or lost passwords. Resetting the password on Hilook brand devices is critical for users to regain access to the system. In this article, we've detailed the steps to resetting Hilook passwords and important points to consider.

Why is Hilook Password Reset Necessary?

• Forgetting the administrator (admin) password

• Not knowing the password on devices inherited from the old user

• The default password has been changed but not saved

• Cleaning the device before transferring it to a new user for security purposes

In such cases, a password reset is required to access your Hilook device.

Hilook Password Reset Methods

1. Resetting Using Hilook SADP Tool

SADP Tool , Hilook's official software, is the most commonly used method for password resetting.
Steps:

1. SADP Tool on your computer download and install the program.

2. Make sure your Hilook device is on the same network.

3. When you open the program, your device will be listed automatically.

4. Select your device and click the “Forget Password” button.

5. The program will create an XML file for you.

6. Forward this file to the Hilook/Hikvision technical support team.

7. Set your new password by uploading the security file received from support to SADP Tool.

Note: This process may take several hours depending on the device model.

2. Resetting via Email

Some newer Hilook models, if you have an email address configured during device setup, will send a verification code to your registered email address via the "Forgot My Password" option. This allows you to quickly reset your password.

3. Resetting with Security Question

Hilook allows you to create security questions during initial setup. If you've completed this step, you can answer the security questions and create a new password by selecting the "Forgot My Password" option on the device's login screen.

Things to Consider After Resetting Your Password

• Make sure to write down your new password in a safe place.

• Choose a password that is not easily guessed (example: avoid passwords like date of birth, 123456).

• If possible, activate your email address on the device. This will make resetting your password much easier in the future.

• Make sure that only authorized persons know the password.

Frequently Asked Questions (FAQ)

1. Is there a fee for Hilook password reset?
No, resets performed via the SADP Tool are free. However, in some cases, technical support may be required.

2. Will all my records be deleted?
Resetting your password doesn't delete any saved videos on your device. It simply allows you to create a new password for login.

3. What can I do if there is no email record?
If there is no e-mail record on the device, you can reset it using the SADP Tool method or technical service support.

✅ Hilook password resetting procedures can be easily done with these steps. If you experience any problems during the process, it is recommended that you contact technical support.