Promes DVR Password Reset Technical Support Guide

Lockouts due to forgotten passwords or incorrect attempts are common problems encountered by Promes DVR users. This guide provides the steps to resetting your Promes DVR password .

1. Situations That Require Password Reset

• Forgetting the administrator (admin) password

• Device locking after too many incorrect password attempts

• Situations where factory settings must be restored

• Transfer or reinstallation of the system to a new user

2. Promes DVR Password Reset Methods

a) Resetting with QR Code

• On the login screen, click on the “Forgot Password” option.

• A QR code or reset code will appear on the device.

• Send this code to Promes technical support line or your dealer.

• You will be given a temporary password for the device.

b) Master Password

• Some Promes DVR models use a master password that varies depending on the device date.

• Check the DVR date.

• Request a date-based master password from Promes technical support.

c) Software Reset

• Connect the DVR to the computer.

• Open Promes Config Tool or the software provided by the manufacturer.

• Enter the device serial number in the “Forgot Password” section.

• The software will create a temporary password for you.

3. Things to Do After Resetting

• After resetting, the device can return to factory settings.

• Create a new and secure admin password . (A combination of numbers, letters, and symbols is recommended.)

• Keep the password in a safe place.

• If possible, connect the device to a cloud account to facilitate password recovery.

4. Things to Consider

• Incorrect reset operations may result in resetting the device settings.

• Saved images are usually not deleted, but system settings may be lost.

• For devices under warranty, it is recommended that the operation be carried out by an authorized service .

✅ With these steps, you can reset the password of your Promes DVR device and continue to use the system safely.