"Are batteries included in this contract?"
The answer is clear, but it's often overlooked:
Batteries are not included in every UPS maintenance contract.
What truly matters is how the contract is drafted .
Short answer: It can include the battery or exclude it.
UPS maintenance contracts are generally structured around two main headings:
🔹 1. UPS Maintenance Contract (Battery Excluded)
🔹 2. UPS Maintenance Contract Including Battery
Signing the contract without knowing the difference between the two models could lead to unexpected costs later on.
What is a UPS Maintenance Contract Excluding Battery?
This model is the most commonly used type of contract in the market.
What is included in this contract?
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Periodic UPS maintenance
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Battery voltage and condition tests
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Internal resistance measurements
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Battery life reporting
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Warnings and recommendations for risky batteries.
But let's be clear about this:
❌ Battery replacement is not included in this agreement.
So if a problem is detected in the batteries:
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The exchange is presented as a separate offer.
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Battery costs will be billed separately.
👉 Advantage: Low initial cost.
👉 Disadvantage: Additional costs will be incurred when battery replacement is needed.
What is a UPS Maintenance Contract Including Battery?
This model is more:
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Data centers
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Hospitals
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Large-scale CCTV and server infrastructures
It is preferred for this reason.
What happens in contracts that include batteries?
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All periodic maintenance
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Battery tests and measurements
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Battery life monitoring
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Replacing a specified number of batteries
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Quick response in case of malfunction.
⚠️ Important detail:
Contracts that include batteries typically state:
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Battery type (VRLA, gel, etc.)
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Number of batteries
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How many times can changes be made within the contract period?
This is clarified beforehand.
So why are batteries generally excluded?
Because UPS batteries:
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It is a consumer product.
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Their average lifespan is between 2 and 4 years.
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It can wear out quickly depending on usage conditions.
Temperature, load, and ambient conditions significantly affect battery life.
Therefore, many companies include the battery as a separate item in the contract.
The Most Critical Clause: How is it Written in the Contract?
The UPS maintenance contract must clearly state the following:
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"Battery replacement is not included ."
or -
"Battery replacement is included under the following conditions "
If it's not explicitly written:
That contract is incomplete.
CCTVburada UPS Maintenance Approach
At CCTVburada, we offer both models transparently to our customers:
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🔋 Maintenance (excluding battery) + detailed reporting.
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🔋 Maintenance and planned replacement model including battery.
In both cases:
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Battery status is not stored.
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Risks are clearly reported.
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Change is not a surprise.
What is important for us is,
The question isn't whether the UPS is working, but whether it's actually protecting.
Conclusion: Asking if the battery is included is not enough.
The correct question is:
Under what conditions, how many batteries are needed, and when are they replaced?
A good UPS maintenance contract:
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It does not create hidden costs.
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It provides advance information about the battery status.
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It guarantees business continuity.
Remember:
A UPS with a dead battery is no different from a plugged-in power outlet.
